Don’t fake familiarity
Last week in a coaching session with some of my digital champions, we were discussing how to automate customer satisfaction surveys. They had recently implemented an SMS-based survey system that
The fine line between sharing and self promotion
There is no doubt that digital technology has greatly enhanced our ability to share and connect with others. Whether it be email or social platforms such as Facebook, Twitter and
Your technology doesn’t care about you
There has been much written over the last few years of the threat that artificial intelligence and other emerging technologies pose to existing employment. There is no doubt that there
Where is your humanity?
WARNING! LONG POST [Insert cup of tea here] In a month or so I’m delivering a keynote entitled ‘Will technology make us more human?’ It’s a keynote I’ve had in my
